Jump to... Privacy Policy, Terms of Service, Refund Policy
IUNIUM LLC ( "Iunium," “Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide while using our website and services. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding that information. By using our website or services, you agree to the practices described in this Privacy Policy.
This Privacy Policy applies to all services operated by iunium, including but not limited to: Shared web hosting Game server hosting Reverse proxy and network services Colocation services Customer support systems Company websites and portals
We aim to minimize the amount of personal information we collect.
Information You Provide
We may collect information you voluntarily provide, including:
Name,
Email address,
Phone number,
Billing information,
Support requests and communications,
Account-related information,
This information is generally collected when you:
Create an account,
Purchase services,
Contact support,
Submit inquiries,
Communicate with us through email or Discord
Payment Information
Online payments are processed through third-party payment processors such as Stripe.
We do not directly store full payment card numbers on our systems unless explicitly stated otherwise. Payment information is subject to the privacy and security practices of the payment processor used at the time of payment.
Server, Network, and Security Logs
To maintain service reliability, network integrity, abuse prevention, and platform security, we may collect and retain technical data including:
IP addresses
Connection timestamps
Bandwidth usage
Request logs
Authentication events
Network traffic metadata
Error and diagnostic logs
These logs may be used for:
Security monitoring
Fraud prevention
Abuse investigation
Service troubleshooting
Legal compliance
Infrastructure maintenance
We reserve the right to retain logs for as long as reasonably necessary for operational, security, legal, or business purposes.
Hosted Customer Data
Customers may upload, transmit, store, host, or distribute data using our services.
This may include:
Website files
Databases
Game server content
Application data
User-generated content
Customers are solely responsible for the data they host, transmit, or make available through our services.
Iunium does not claim ownership of customer content. However, we reserve the right to review, restrict, suspend, remove, or report content or services where reasonably necessary to:
Enforce our Terms of Service
Protect network integrity
Investigate abuse
Respond to legal requests
Prevent illegal activity
Protect our infrastructure, customers, or third parties
These Terms of Service (“Terms”) govern the use of services provided by Iunium (“Company,” “we,” “our,” or “us”). By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our services.
Iunium provides services including but not limited to: Shared web hosting, Game server hosting, Reverse proxy services, Colocation services, Network and infrastructure services, Services may change, expand, or be discontinued at any time without obligation to continue offering any particular feature or service.
You must have legal capacity to enter into binding agreements to use our services. Users under 13 may only use services with parental or guardian consent and supervision.
Customers are solely responsible for:
All activity occurring under their accounts
Maintaining account security
Maintaining backups of their data
Compliance with applicable laws and regulations
Content hosted, transmitted, or distributed through our services
Customers must promptly notify us of unauthorized account access or security concerns.
Customers may not use our services for activities including but not limited to:
Illegal activity
Malware distribution
Fraud or phishing
Unauthorized network intrusion
Spam or abusive messaging
DDoS attacks or hostile network activity
Copyright infringement
Harassment or threats
Hosting malicious, deceptive, or harmful content
Circumventing network or security restrictions
We reserve sole discretion in determining whether conduct is prohibited or harmful.
Customers retain ownership of their hosted content.
However, customers grant Iunium the limited rights necessary to store, process, transmit, and manage hosted data for operational purposes.
We do not actively monitor all hosted content but reserve the right to investigate, restrict, suspend, remove, or disclose content where reasonably necessary to:
Enforce policies
Respond to complaints
Protect infrastructure
Prevent abuse
Comply with legal obligations
Services are provided on an “AS IS” and “AS AVAILABLE” basis.
We do not guarantee uninterrupted, error-free, or completely secure operation.
Temporary interruptions may occur due to:
Maintenance
Hardware failure
Software issues
Security incidents
Upstream provider failures
Force majeure events
DDoS attacks
Events beyond our reasonable control
Customers are solely responsible for maintaining independent backups. While backup systems may exist, they are not guaranteed unless explicitly stated in a separate written agreement. Iunium is not liable for data loss, corruption, deletion, or recovery failures.
Customers agree to pay all fees associated with their services. Failure to pay invoices may result in suspension or termination without notice. Prices, billing structures, and service offerings may change at any time. Taxes, government fees, and transaction costs may be added where applicable.
Iunium reserves the right, at its sole discretion, to suspend, restrict, refuse, or terminate services at any time if we determine that customer activity: Violates these Terms; Creates legal, reputational, operational, or security risks; Harms our business, infrastructure, staff, or other users; Is abusive, deceptive, malicious, or disruptive; or Is otherwise determined to be inappropriate or harmful. This authority applies regardless of whether the conduct is unlawful. Where reasonably appropriate, we may provide notice prior to action, but we are not obligated to do so. Unless termination involves fraud, illegal conduct, chargebacks, or serious abuse, we may provide prorated refunds for unused prepaid service periods in accordance with our Refund Policy.
Reports of abuse, illegal activity, or policy violations may be submitted to:
[email protected]
Submission of a report does not guarantee action, disclosure, or response.
We reserve sole discretion regarding investigation and enforcement decisions.
Our services may integrate with or rely upon third-party providers including payment processors, network providers, software vendors, and communication platforms such as Discord.
We are not responsible for third-party service failures, outages, policies, or actions.
To the maximum extent permitted by law, Iunium shall not be liable for:
Data loss
Service interruption
Loss of profits
Loss of business
Indirect or consequential damages
Security incidents
Customer misuse of services
Third-party actions or failures
Our total liability for any claim shall not exceed the amount paid by the customer for the affected service during the month preceding the event giving rise to liability.
Customers agree to defend, indemnify, and hold harmless Iunium, its operators, staff, contractors, and affiliates from claims, damages, liabilities, losses, or expenses arising from:
Customer content
Customer activity
Violations of law
Violations of these Terms
Harm caused to third parties
These Terms shall be governed by the laws of the State of Colorado, United States, without regard to conflict-of-law principles.
Any disputes shall be resolved in the appropriate courts located within Colorado unless otherwise required by law.
We reserve the right to modify these Terms at any time. Updated Terms become effective upon posting to our website. Continued use of services after changes constitutes acceptance of the revised Terms.
This Refund Policy governs refunds for services provided by Iunium (“Company,” “we,” “our,” or “us”). By purchasing or using our services, you agree to this Refund Policy.
We strive to provide reliable services and fair treatment to customers. Refund eligibility depends on the type of service purchased, the circumstances of the request, and compliance with our Terms of Service and Acceptable Use Policy. Refunds are issued solely at the discretion of Iunium except where otherwise required by applicable law.
Unless otherwise stated, eligible services may qualify for a prorated refund of unused prepaid service time.
Prorated refunds are generally calculated based on the remaining unused portion of the billing term at the time the service is canceled or terminated.
Example:
A customer purchases 6 months of service
Service is terminated after 2 months
The remaining unused 4 months may be refunded on a prorated basis
Refunds may be issued to the original payment method where reasonably possible. Pro-rated refunds are not guaranteed and are issued on a per-case basis
We reserve the right to withold funds related to unused service.
The following are generally non-refundable unless required by law:
Setup fees
One-time service fees
Administrative fees
Domain registrations or transfers
Software licensing fees
Custom configuration or labor charges
Third-party service costs already incurred
Colocation installation or physical handling fees
Dedicated IP allocations already provisioned
Cryptocurrency payments where reversal is not technically possible
Customers suspended or terminated for the following may be denied refunds entirely or partially:
Fraudulent activity
Chargebacks
Spam or abusive activity
Network attacks
Malware distribution
Illegal activity
Harassment or threats
Terms of Service violations
Actions causing operational, reputational, or security harm
Iunium reserves sole discretion in determining whether refund denial is appropriate under these circumstances.
While we strive for reliable uptime and availability, all services are provided on a commercially reasonable effort basis unless otherwise stated in a separate written agreement.
Temporary outages, maintenance events, upstream failures, denial-of-service attacks, software bugs, hardware failures, or circumstances outside our reasonable control do not automatically qualify for refunds.
Optional service credits may be granted at our discretion.
Customers may cancel services at any time through approved support or billing channels. Cancellation requests stop future renewals but do not automatically entitle the customer to refunds unless otherwise specified by this policy or required by law. Customers are responsible for backing up and migrating their data before cancellation.
We reserve the right to suspend, restrict, or terminate services at our sole discretion in accordance with our Terms of Service. Where termination occurs for reasons other than fraud, illegal conduct, or serious policy violations, we may provide prorated refunds for unused prepaid service periods.
Customers agree to contact us and attempt reasonable resolution before initiating chargebacks or payment disputes.
Improper or abusive chargebacks may result in:
Immediate service suspension
Account termination
Additional administrative fees
Denial of future services
Referral to collections agencies where applicable
Following cancellation or termination, customer data may be permanently deleted without further notice.
Customers are solely responsible for maintaining independent backups.
We are not responsible for data loss occurring after cancellation, suspension, or termination.
We reserve the right to modify this Refund Policy at any time.
Updated versions become effective upon posting to our website.
Continued use of services after changes constitutes acceptance of the revised policy.